Privacy Policy

SavinS LLC, a Missouri limited liability company doing business as “FixNeighbor” (“FixNeighbor,” “we,” “us,” or “our”), respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you use the FixNeighbor website at https://fixneighbor.com, our mobile applications, and related services (collectively, the “Platform”).

By using the Platform, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Platform.

This Policy applies to both Clients (property owners requesting services) and Pro Masters (professionals offering services), as well as visitors to the Platform.

We collect several categories of information to operate and improve the Platform.

We use information for the following purposes:

• To operate the Platform — create and maintain accounts, match Clients with Pros, facilitate communications, and process service requests.
• To process payments — manage escrow, calculate and collect success fees, issue payouts, and address chargebacks or refunds.
• To verify Pros — confirm licenses, insurance, and professional standing.
• To communicate with you — send service-related notifications, scheduling updates, dispute communications, and customer support responses.
• To improve the Platform — analyze usage trends, debug issues, develop new features, and enhance user experience.
• To send marketing — share newsletters, promotions, and product updates, where permitted by law and subject to your preferences.
• To prevent fraud and abuse — detect, investigate, and prevent fraudulent transactions, security incidents, and violations of our Terms.
• To comply with legal obligations — respond to lawful requests, enforce our agreements, and comply with tax, accounting, and reporting requirements.
• To enforce our Terms — investigate violations and take appropriate action.

Where required by law, we process personal information based on:

• Performance of a contract — to provide services you request.
• Legitimate interests — to operate, secure, and improve the Platform.
• Consent — for optional features such as marketing emails or precise location collection. You may withdraw consent at any time.
• Legal obligation — to comply with applicable laws.

FixNeighbor does not sell personal information for monetary consideration. We share information in the following circumstances:

We retain personal information for as long as necessary to provide the Platform, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:

• Account information is retained while your account is active and for a reasonable period thereafter.
• Transaction and tax records are retained for the period required by applicable tax and accounting laws (typically up to seven years).
• Communication records related to disputes or claims are retained until the matter is fully resolved and any applicable statute of limitations has expired.
• De-identified or aggregated data may be retained indefinitely.

You may request deletion of your information as described in Section 9.

We implement administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption in transit, access controls, and routine security reviews.

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security and are not responsible for any unauthorized access that occurs despite our reasonable efforts. You are responsible for maintaining the confidentiality of your account credentials.

We use cookies and similar technologies to:

• Keep you signed in;
• Remember your preferences;
• Understand how the Platform is used;
• Measure the effectiveness of our marketing.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of the Platform.

We may also use third-party analytics services (such as Google Analytics) that set their own cookies. You can opt out of Google Analytics tracking via Google's opt-out tools.

We do not currently respond to “Do Not Track” browser signals, as no consistent industry standard has been established.

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you.
• Correction — request correction of inaccurate or incomplete information.
• Deletion — request deletion of your personal information, subject to legal exceptions.
• Restriction or Objection — request that we limit or stop certain processing.
• Portability — request a machine-readable copy of certain information.
• Withdraw Consent — withdraw consent where processing is based on consent.
• Opt-Out of Marketing — unsubscribe from promotional emails using the link in each message or by contacting us.

To exercise any of these rights, contact us at support@fixneighbor.com. We will respond within the timeframe required by applicable law. We may need to verify your identity before fulfilling your request.

The Platform is not directed to children under the age of eighteen (18), and we do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly. If you believe a child has provided us with personal information, please contact us at support@fixneighbor.com.

FixNeighbor is based in the United States and primarily serves users in Johnson County, Kansas, and Jackson County, Missouri. If you access the Platform from outside the United States, your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

The Platform may contain links to third-party websites or services not operated by FixNeighbor. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

We may update this Privacy Policy from time to time. When we make material changes, we will post the updated Policy on the Platform and update the “Last Updated” date. Where required by law, we will notify you by email or through the Platform. Your continued use of the Platform after changes take effect constitutes acceptance of the revised Policy.

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at: