Terms of Service

Welcome to FixNeighbor. These Terms of Service (“Terms”) govern your access to and use of the FixNeighbor website located at https://fixneighbor.com (the “Site”), our mobile applications, our messaging channels (text messages, Telegram, WhatsApp and similar), our phone line, and all related services, features, and content (collectively, the “Platform” or “Service”) operated by FixNeighbor LLC, a Missouri limited liability company (“FixNeighbor,” “we,” “us,” or “our”).

By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Platform.

Please also review our Privacy Policy and Payment Policy, which are incorporated into these Terms by reference.

Pros also accept the Pro Agreement. Each job hired on the Platform is governed by a Job Agreement between the Client and the Pro (scope, price and milestones, changes, warranty, cancellation, the mechanic's lien notice and lien waivers). The Client accepts it when funding the first milestone, and both can open it from the job. FixNeighbor is not a party to the Job Agreement.

FixNeighbor operates a two-sided marketplace that connects property owners (“Clients”) with independent home maintenance, repair, and improvement professionals who provide proof of insurance (“Pros”). FixNeighbor helps Clients describe their job, find and compare Pros, and pay through the Platform, and is a success-fee marketplace for Pros.

FixNeighbor is not a contractor. We do not perform home services ourselves. We do not employ the Pros listed on the Platform. Pros are independent third parties who provide their services directly to Clients under separate agreements between the Pro and the Client. FixNeighbor facilitates introductions, scheduling, communication, and payment processing.

The Platform currently operates across the Kansas City metropolitan area, on both the Kansas and Missouri sides. Service areas may expand or change over time.

AI assistant. “Alex,” the assistant that takes requests on the Platform, in our Telegram bot and by text message, is an artificial-intelligence (AI) assistant operated by FixNeighbor — not a human. Alex helps describe the job, may suggest a typical price range and may answer questions. Its answers are informational, may contain mistakes, and are not professional advice or a binding quote; the final scope and price are agreed between the Client and the Pro. A person on our team can help at support@fixneighbor.com.

To use the Platform, you must:

• Be at least eighteen (18) years of age;
• Have the legal capacity to enter into a binding contract under applicable law;
• Provide accurate and complete registration information;
• Comply with these Terms and all applicable laws.

By using the Platform, you represent and warrant that you meet these requirements.

To access most features of the Platform, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information up to date.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify FixNeighbor immediately of any unauthorized use of your account or any other breach of security. FixNeighbor is not liable for any loss or damage arising from your failure to safeguard your account.

We reserve the right to suspend or terminate accounts at our discretion, including but not limited to accounts that contain false information, are used to violate these Terms, or are inactive for an extended period.

Registering in Telegram or by text message. You can create an account on our website or by chatting with us in our Telegram bot or by text message. When you register in a chat, we send you links to these Terms and our Privacy Policy and ask you to reply “AGREE” (or tap “I agree”) before your account is created. Doing so means you have read and accept these Terms and our Privacy Policy. You then confirm your email address with a one-time code. We keep a record of the date, time, channel and version of the Terms you accepted.

You may describe a request in Telegram or by text message before you register. A request is sent to Pros only after you create an account. Unfinished requests from people who have not registered, including their photos, are deleted automatically after 14 days.

Requests made by phone. If you call FixNeighbor, our team may create your account and request for you from the details you give us (name, phone number, address, description of the work). Please check them in your account or in our text messages and tell us about any mistake. Before your first payment you will be asked to confirm that you accept these Terms and the Payment Policy; we record that confirmation.

FixNeighbor's role is limited to facilitating the connection, communication, and payment processing between Clients and Pros. FixNeighbor:

• Does not perform, supervise, or guarantee any home services;
• Does not employ, control, or direct the work of any Pro;
• Does not warrant the quality, safety, or legality of any services performed by Pros;
• Does not guarantee that any Pro will accept a job, that any job will be completed, or that any specific outcome will be achieved.

We make reasonable efforts to coordinate scheduling and resolve disputes, but we cannot guarantee outcomes.

You agree not to:

• Violate any applicable law or regulation;
• Provide false, misleading, or fraudulent information;
• Use the Platform to harass, abuse, threaten, or defame any person;
• Upload or transmit viruses, malware, or other harmful code;
• Interfere with or disrupt the Platform or servers;
• Attempt to gain unauthorized access to other accounts or restricted areas;
• Use automated tools (bots, scrapers) to access the Platform without our written permission;
• Use the Platform to engage in any unlawful, deceptive, or anticompetitive conduct;
• Circumvent fees, the payment authorization flow, or other Platform mechanisms.

Violations may result in suspension, termination, or legal action.

You may submit content to the Platform, including service requests, photos, messages, reviews, and profile information (“User Content”). You retain ownership of your User Content but grant FixNeighbor a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, modify, distribute, and display User Content for the purposes of operating, promoting, and improving the Platform.

You represent and warrant that you own or have the necessary rights to submit your User Content and that it does not infringe any third-party rights.

FixNeighbor reserves the right, but is not obligated, to review, moderate, or remove User Content at our discretion.

Platform Communications. Messages between Clients and Pros on the Platform (including those relayed by text message or Telegram) are visible to FixNeighbor support, who may review them to provide support, resolve disputes, prevent fraud and off-platform payments, ensure safety, and enforce these Terms. FixNeighbor support may join a conversation; its messages are clearly labeled as coming from FixNeighbor Support. Do not share passwords or payment card numbers in chat.

Clients and Pros may submit reviews of one another through the Platform. Reviews must be honest, based on actual experience, and free of unlawful or abusive content. FixNeighbor reserves the right to remove reviews that violate these standards but does not generally edit or moderate the substance of legitimate feedback.

The Platform, including its design, software, text, graphics, logos, and other content (excluding User Content), is owned by FixNeighbor LLC or its licensors and is protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the Platform for its intended purposes. All rights not expressly granted are reserved.

The “FixNeighbor” name and logo are trademarks of FixNeighbor LLC. You may not use these marks without our prior written consent.

The Platform may integrate with or link to third-party services (such as payment processors, mapping services, or analytics providers). FixNeighbor is not responsible for the content, policies, or practices of any third-party service, and your use of such services is subject to their terms.

FixNeighbor LLC (“FixNeighbor”) offers optional text messages about your requests and jobs: new requests, messages from your Client or Pro, job status updates, and verification codes. You can opt in by adding your mobile number in Settings and checking the consent box, by checking the consent box when you sign up with a phone number, by agreeing by phone and then replying YES to our confirmation text, or by texting our number first to ask for help (our first reply identifies FixNeighbor and explains rates and how to opt out). Consent is not a condition of purchase.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Carriers are not liable for delayed or undelivered messages. Full details are in our SMS Terms and Privacy Policy.

The Platform is provided on an “as is” and “as available” basis, without warranties of any kind, express or implied, including without limitation warranties of merchantability, fitness for a particular purpose, non-infringement, or accuracy.

FixNeighbor does not warrant that the Platform will be uninterrupted, secure, or error-free; that defects will be corrected; or that the Platform is free of viruses or other harmful components.

FixNeighbor makes no warranty regarding the quality, safety, legality, or performance of services provided by Pros, or the character, reliability, or conduct of any user. All dealings between Clients and Pros are at your own risk.

To the maximum extent permitted by law, FixNeighbor and its members, managers, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation loss of profits, data, goodwill, or other intangible losses, arising from or related to your use of the Platform.

Our total aggregate liability for any claim arising from or related to the Platform will not exceed the greater of (a) the total fees you paid to FixNeighbor in the six (6) months preceding the claim, or (b) one hundred U.S. dollars ($100).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

You agree to indemnify, defend, and hold harmless FixNeighbor LLC and its members, managers, officers, employees, contractors, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your use of or access to the Platform;
• Your violation of these Terms;
• Your violation of any law or third-party right;
• Any dispute between you and another user;
• For Pros: the services you provide to Clients.

Pros — claims about your work. If a Client or anyone else brings a claim, complaint, arbitration or lawsuit against FixNeighbor because of a Pro's work (including its quality, delays, property damage or injury), the Pro must compensate FixNeighbor for all resulting amounts, including any refund, settlement or award, arbitration and court filing fees, arbitrator fees, and reasonable attorneys' fees. The Pro must pay these amounts within fifteen (15) days of FixNeighbor's written invoice; unpaid amounts are a debt the Pro owes to FixNeighbor. FixNeighbor will notify the Pro of the claim and give the Pro a chance to provide evidence and to help resolve it.

Disputes between Clients and Pros regarding the quality, scope, or completion of work should first be raised through the Platform's dispute resolution process described in the Payment Policy. FixNeighbor will make reasonable efforts to mediate, but FixNeighbor is not a party to the underlying service agreement and is not obligated to resolve disputes between users.

You may stop using the Platform at any time. FixNeighbor may suspend or terminate your account at any time, with or without notice, for any reason, including violation of these Terms. Upon termination, your right to access the Platform will cease immediately, but provisions that by their nature should survive (including intellectual property, disclaimers, limitations of liability, indemnification, and dispute resolution) will continue in effect.

These Terms are governed by the laws of the State of Missouri, without regard to its conflict of laws principles.

Please read this section carefully — it affects your legal rights.

Notice first. Before starting arbitration or a court case, the party with a claim must send the other a written notice describing the claim and the relief requested — to FixNeighbor at support@fixneighbor.com and to you at the email or phone number in your account. The parties will try in good faith to resolve the claim within thirty (30) days after the notice is received. Any limitation period is paused during those 30 days.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Platform that cannot be resolved informally will be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules (or, where applicable to a consumer dispute, the AAA Consumer Arbitration Rules). Arbitration will take place in Kansas City, Missouri, or another location mutually agreed upon, and may be conducted remotely. For consumer disputes, filing and arbitrator fees are allocated as provided in the AAA Consumer Arbitration Rules and fee schedule (the consumer's share is limited to the consumer filing fee).

You and FixNeighbor agree that disputes will be resolved on an individual basis. You waive any right to participate in a class action, class arbitration, or representative action.

This arbitration provision does not prevent either party from (a) seeking injunctive or equitable relief in a court of competent jurisdiction for matters such as intellectual property infringement, or (b) bringing an individual claim in small-claims court (for example, the Small Claims division of the Missouri or Kansas courts) if it qualifies. Either party may choose small-claims court instead of arbitration for a claim within that court's limits.

You may opt out of this arbitration agreement by sending written notice to support@fixneighbor.com within thirty (30) days of first accepting these Terms.

We may update these Terms from time to time. If we make material changes, we will notify you by posting the updated Terms on the Platform and, where appropriate, by email. Your continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.

Entire Agreement. These Terms, together with the Privacy Policy and Payment Policy, constitute the entire agreement between you and FixNeighbor regarding the Platform.

Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

No Waiver. Our failure to enforce any provision will not constitute a waiver of that provision.

Assignment. You may not assign your rights under these Terms without our prior written consent. FixNeighbor may assign these Terms freely.

Notices. Notices to FixNeighbor should be sent to support@fixneighbor.com or to the mailing address below. Notices to you may be sent to the email address on file with your account.

If you have questions about these Terms, please contact us at: