Terms of Service

Welcome to FixNeighbor. These Terms of Service (“Terms”) govern your access to and use of the FixNeighbor website located at https://fixneighbor.com (the “Site”), our mobile applications, and all related services, features, and content (collectively, the “Platform” or “Service”) operated by SavinS LLC, a Missouri limited liability company doing business as “FixNeighbor” (“FixNeighbor,” “we,” “us,” or “our”).

By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Platform.

Please also review our Privacy Policy and Escrow Policy, which are incorporated into these Terms by reference.

FixNeighbor operates a two-sided marketplace that connects property owners (“Clients”) with vetted home maintenance, repair, and improvement professionals (“Pros” or “Pro Masters”). FixNeighbor acts as a personal assistant for Clients and a success-fee marketplace for Pros.

FixNeighbor is not a contractor. We do not perform home services ourselves. We do not employ the Pros listed on the Platform. Pros are independent third parties who provide their services directly to Clients under separate agreements between the Pro and the Client. FixNeighbor facilitates introductions, scheduling, communication, escrow, and payment processing.

The Platform currently operates in Johnson County, Kansas, and Jackson County, Missouri. Service areas may expand or change over time.

To use the Platform, you must:

• Be at least eighteen (18) years of age;
• Have the legal capacity to enter into a binding contract under applicable law;
• Provide accurate and complete registration information;
• Comply with these Terms and all applicable laws.

By using the Platform, you represent and warrant that you meet these requirements.

To access most features of the Platform, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information up to date.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify FixNeighbor immediately of any unauthorized use of your account or any other breach of security. FixNeighbor is not liable for any loss or damage arising from your failure to safeguard your account.

We reserve the right to suspend or terminate accounts at our discretion, including but not limited to accounts that contain false information, are used to violate these Terms, or are inactive for an extended period.

FixNeighbor's role is limited to facilitating the connection, communication, and payment processing between Clients and Pros. FixNeighbor:

• Does not perform, supervise, or guarantee any home services;
• Does not employ, control, or direct the work of any Pro;
• Does not warrant the quality, safety, or legality of any services performed by Pros;
• Does not guarantee that any Pro will accept a job, that any job will be completed, or that any specific outcome will be achieved.

We make reasonable efforts to coordinate scheduling and resolve disputes, but we cannot guarantee outcomes.

You agree not to:

• Violate any applicable law or regulation;
• Provide false, misleading, or fraudulent information;
• Use the Platform to harass, abuse, threaten, or defame any person;
• Upload or transmit viruses, malware, or other harmful code;
• Interfere with or disrupt the Platform or servers;
• Attempt to gain unauthorized access to other accounts or restricted areas;
• Use automated tools (bots, scrapers) to access the Platform without our written permission;
• Use the Platform to engage in any unlawful, deceptive, or anticompetitive conduct;
• Circumvent fees, escrow, or other Platform mechanisms.

Violations may result in suspension, termination, or legal action.

You may submit content to the Platform, including service requests, photos, messages, reviews, and profile information (“User Content”). You retain ownership of your User Content but grant FixNeighbor a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, modify, distribute, and display User Content for the purposes of operating, promoting, and improving the Platform.

You represent and warrant that you own or have the necessary rights to submit your User Content and that it does not infringe any third-party rights.

FixNeighbor reserves the right, but is not obligated, to review, moderate, or remove User Content at our discretion.

Clients and Pros may submit reviews of one another through the Platform. Reviews must be honest, based on actual experience, and free of unlawful or abusive content. FixNeighbor reserves the right to remove reviews that violate these standards but does not generally edit or moderate the substance of legitimate feedback.

The Platform, including its design, software, text, graphics, logos, and other content (excluding User Content), is owned by SavinS LLC or its licensors and is protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the Platform for its intended purposes. All rights not expressly granted are reserved.

The “FixNeighbor” name and logo are trademarks of SavinS LLC. You may not use these marks without our prior written consent.

The Platform may integrate with or link to third-party services (such as payment processors, mapping services, or analytics providers). FixNeighbor is not responsible for the content, policies, or practices of any third-party service, and your use of such services is subject to their terms.

The Platform is provided on an “as is” and “as available” basis, without warranties of any kind, express or implied, including without limitation warranties of merchantability, fitness for a particular purpose, non-infringement, or accuracy.

FixNeighbor does not warrant that the Platform will be uninterrupted, secure, or error-free; that defects will be corrected; or that the Platform is free of viruses or other harmful components.

FixNeighbor makes no warranty regarding the quality, safety, legality, or performance of services provided by Pros, or the character, reliability, or conduct of any user. All dealings between Clients and Pros are at your own risk.

To the maximum extent permitted by law, FixNeighbor and its members, managers, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation loss of profits, data, goodwill, or other intangible losses, arising from or related to your use of the Platform.

Our total aggregate liability for any claim arising from or related to the Platform will not exceed the greater of (a) the total fees you paid to FixNeighbor in the six (6) months preceding the claim, or (b) one hundred U.S. dollars ($100).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

You agree to indemnify, defend, and hold harmless SavinS LLC and its members, managers, officers, employees, contractors, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your use of or access to the Platform;
• Your violation of these Terms;
• Your violation of any law or third-party right;
• Any dispute between you and another user;
• For Pros: the services you provide to Clients.

Disputes between Clients and Pros regarding the quality, scope, or completion of work should first be raised through the Platform's dispute resolution process described in the Escrow Policy. FixNeighbor will make reasonable efforts to mediate, but FixNeighbor is not a party to the underlying service agreement and is not obligated to resolve disputes between users.

You may stop using the Platform at any time. FixNeighbor may suspend or terminate your account at any time, with or without notice, for any reason, including violation of these Terms. Upon termination, your right to access the Platform will cease immediately, but provisions that by their nature should survive (including intellectual property, disclaimers, limitations of liability, indemnification, and dispute resolution) will continue in effect.

These Terms are governed by the laws of the State of Missouri, without regard to its conflict of laws principles.

Please read this section carefully — it affects your legal rights.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Platform that cannot be resolved informally will be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules (or, where applicable to a consumer dispute, the AAA Consumer Arbitration Rules). Arbitration will take place in Kansas City, Missouri, or another location mutually agreed upon, and may be conducted remotely.

You and FixNeighbor agree that disputes will be resolved on an individual basis. You waive any right to participate in a class action, class arbitration, or representative action.

This arbitration provision does not prevent either party from (a) seeking injunctive or equitable relief in a court of competent jurisdiction for matters such as intellectual property infringement, or (b) bringing an individual claim in small-claims court if it qualifies.

You may opt out of this arbitration agreement by sending written notice to support@fixneighbor.com within thirty (30) days of first accepting these Terms.

We may update these Terms from time to time. If we make material changes, we will notify you by posting the updated Terms on the Platform and, where appropriate, by email. Your continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.

Entire Agreement. These Terms, together with the Privacy Policy and Escrow Policy, constitute the entire agreement between you and FixNeighbor regarding the Platform.

Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

No Waiver. Our failure to enforce any provision will not constitute a waiver of that provision.

Assignment. You may not assign your rights under these Terms without our prior written consent. FixNeighbor may assign these Terms freely.

Notices. Notices to FixNeighbor should be sent to support@fixneighbor.com or to the mailing address below. Notices to you may be sent to the email address on file with your account.

If you have questions about these Terms, please contact us at: